Collection Specialist

at Planful

Remote

About Us

Planful is the pioneer of end-to-end financial close, consolidation, and financial planning & analysis (FP&A) cloud software. The Planful platform is used by the Office of the CFO around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and visual analytics. With more than 1,000 customers including the Boston Red Sox, Del Monte, Robinhood, 23andMe, Five Guys, FabFitFun, TGI Fridays and Evernote, we are built with financial expertise and a dedication to customer success. Hundreds of thousands of users across the globe rely on Planful everyday to steer the critical financial decisions in their organizations. We’re a private company backed by Vector Capital, a leading global private equity firm. Learn more at Planful.com.

Why Join Planful?

Our team is full of highly experienced and passionate individuals who are dedicated to continuously making our product and technology the best in the financial planning space. Here at Planful we have transformed our workplace culture allowing employees to feel supported no matter their location with our remote first culture and flexibility. We’re a Certified Great Place to work in 4 locations andhave nearly 400 employees residing across the globe. Our team is full of highly experienced and passionate individuals who are dedicated to continuously making our product and technology the best in the finance, accounting, and FP&A space. Rewarding work fosters a fulfilling life – we work hard to ensure your days are connected, inclusive, flexible, and filled with opportunities, and we work equally hard to enable whatever you do when you’re not working. Joining our team here at Planful will allow you to further develop your skills and invest in personal growth to set yourself up for future success

About the role

Working with our Accounting team, this position is responsible for collections of outstanding accounts receivable, resolving customer billing problems, reducing accounts receivable delinquency, and improving lines of communication with respect to payment.

Responsibilities

• Collect customer payments in accordance with payment due dates.
• Prepare and execute daily deposits through our bank, and record daily deposits in our accounting system
• Contact customers by all forms of communication to resolve past due balances and any other account situations.
• Track status of invoices submitted through client-specific electronic billing systems
• Document/maintain records of interactions with customers in Tesorio, or other software.
• Complete vendor onboarding process/forms provided by customers
• Resolve client-billing problems in partnership with the Planful accounting team, account managers, general counsel and other management. This may include reviewing contract terms, reconciling accounts and/or leading internal discussions to identify solutions as well as executing those solutions.
• Identify and document issues attributing to account delinquency and discuss them with management/other departments during semi-monthly meetings
• Research and request required adjustments including credit memos/discounts up to a specified limit, for approval by Revenue Manager and/or Global Controller
• Meet monthly, quarterly, annual collection and DSO goals as communicated by management.
• Provide feedback on weekly forecast of anticipated collections for all invoices

Qualifications

• 1-2.5 years of collections experience
• Ability to effectively communicate policies, processes, and decisions.
• Excellent analytical skills
• Proficient in Excel (lookups, pivot tables, and formulas)
• NetSuite Experience preferred
• Strong systems knowledge, including the ability to quickly learn new systems
• Problem solver, you like to go straight to the source to resolve pending issues
• Highly self-motivated,great work ethic
• Can work both autonomously and collaboratively with cross-functional partners
• Attention to detail, ability to multitask, while meeting deadlines