About the job

About Ushur:

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumers’ self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation™, enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences.

With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world’s most well-known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully automated and omnichannel experiences to digitally transform customer journeys end-to-end.

The role:

This is an exciting opportunity to be the first member of the Proposal Operations team at Ushur. Not only will you lead Ushur’s responses to RFIs/RFPs, but you will also have the opportunity to build out the function in the process. This is a chance to take your experience and experience to help us mature our approach to proposals. We are looking for people with initiative and know-how to grow this important function to make sure it scales with our growing marketing, sales, and customer success teams. You will support a team of Sales Directors and ensure we are successfully selected as finalists. You should love project management, collaborating with subject matter experts, strategic selling, and writing powerfully in as few words as possible. Intellectual curiosity will be key in order to master the complex subject matter that goes into Ushur proposals. You will constantly be juggling multiple, competing deadlines, adapting yourself to different team members' styles, and ensuring no detail is missed with a constant eye toward how to better communicate the importance of Customer Experience Automation and what makes Ushur’s solution unique. The Proposal Manager will report to the VP, Sales Operations & Enablement.

Remote / EMEA (1PM-10PM IST/2PM-11PM IST) hours / Sales / Full-time

What you’ll do in this role:

• Ensure clear and concise written proposals that help Ushur win new and renew existing business.
• Manage and juggle multiple proposal projects simultaneously without compromising quality or missing (often aggressive) deadlines.
• Adeptly use and navigate many different technologies including RFP management software (e.g., RFPIO, Loopio, etc.), Salesforce, and the Ushur solution.
• Develop a deep understanding of Customer Experience Automation, Ushur’s unique differentiators, and the competitive landscape.
• Institute a periodic review process; work internally or with the help of designated subject matter experts to maintain the RFP content database.
• Proactively work to continuously improve the effectiveness and efficiency of the RFP response process.

What we’re looking for:

• 5 - 8 years’ experience in proposal development, preferably in an early-stage, SaaS environment.
• A collaborative teammate who enjoys working with others and developing strong partnerships to achieve the best outcome.
• Naturally curious; never afraid to ask questions or push the status quo.
• Excellent writer
• Technologically savvy
• A strong bias for action
• Excellent project management skills with a high level of attention to detail
• Comfortable in a fast-paced dynamic environment.
• Strong organizational and time-management skills with the ability to lead a project from conception to completion with little oversight.
• Thinks like an owner with a sense of accountability for each project’s outcome.
• Government RFP experience is a plus.

Why you want to Work with Us:

• Great Company Culture. We pride ourselves on having a values-based culture that is welcoming, intentional, and respectful. Our internal NPS of over 65 speaks for itself - employees recommend Ushur as a great place to work!
• Bring your whole self to work. We are focused on building a diverse culture, with innovative ideas where you and your ideas are valued. We are a start-up and know that every person has a significant impact!
• Rest and Relaxation. 13 Paid leaves, wellness Fridays offs (aka a day off to care for yourself- every last Friday of the month), 12 paid sick Leaves, and more!
• Health Benefits. Preventive health checkups, Medical Insurance covering the dependents, wellness sessions, and health talks at the office
• Keep learning. One of our core values is Growth Mindset - we believe in lifelong learning. Certification courses are reimbursed. Ushur Community offers wide resources for our employees to learn and grow.

• Flexible Work. In-office or hybrid working model, depending on position and location. We seek to create an environment for all our employees where they can thrive in both their profession and personal life.