About the job

A ServiceNow Developer is responsible for designing, developing, configuring, and implementing solutions on the ServiceNow platform. ServiceNow is a cloud-based platform that provides IT service management (ITSM), IT operations management (ITOM), and business process automation (BPA) capabilities.

The job description of a ServiceNow Developer may include the following responsibilities:

1. Designing and developing custom applications, modules, and workflows on the ServiceNow platform.
2. Collaborating with business analysts, system administrators, and other stakeholders to gather requirements and understand business needs.
3. Configuring and customizing ServiceNow modules, forms, tables, and fields to meet specific business requirements.
4. Developing and maintaining integrations between ServiceNow and other systems using REST APIs, web services, and scripting.
5. Creating and managing ServiceNow reports, dashboards, and performance analytics to monitor and analyze system performance.
6. Troubleshooting and resolving issues and defects in ServiceNow applications and functionalities.
7. Participating in the testing, deployment, and release management of ServiceNow applications and updates.
8. Providing technical guidance and support to end-users and administrators in using and maintaining the ServiceNow platform.
9. Staying up-to-date with ServiceNow platform enhancements, new features, and industry best practices.
10. Collaborating with cross-functional teams to ensure alignment and integration of ServiceNow with other IT systems and processes.

Required qualifications for a ServiceNow Developer may include:

1. Strong experience in ServiceNow development, configuration, and customization.
2. Proficiency in JavaScript, HTML, CSS, and other web development technologies.
3. Familiarity with ServiceNow modules, such as Incident Management, Change Management, Problem Management, Service Catalog, etc.
4. Knowledge of ServiceNow workflows, business rules, UI policies, and other configuration elements.
5. Experience with ServiceNow scripting, including server-side scripting (Glide System, Glide Record) and client-side scripting (UI Actions, UI Policies).
6. Understanding of relational databases and SQL queries for data manipulation and reporting.
7. Familiarity with ITSM, ITIL, and IT operations processes and frameworks.
8. Strong analytical and problem-solving skills to identify and resolve technical issues.
9. Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders.
10. ServiceNow certification(s) such as Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or equivalent, are often preferred or required by employers.